About the service
Refunds and delivery problems
The proposed process for duplicate charges, file problems and unstarted resume reviews.
Purchases are currently closed. This policy describes the intended service and must be paired with a monitored support channel before checkout opens.
Duplicate or incorrect charges
Report an unintended duplicate charge or a charge that does not match the confirmed order. Provide the order identifier and purchase email; never send a card number. Support will reconcile the payment records before deciding the remedy.
Digital-file problems
If a purchased file is missing or unreadable, support will first attempt to restore access or replace the affected file. If the purchased deliverable cannot be supplied, the affected purchase will be refunded. Inspect the public excerpts and exact contents before buying; the materials do not guarantee a hiring result.
Resume-review cancellation
A review may be canceled for a refund before work begins. Once work has begun, contact support to discuss the problem and the work completed. If the service cannot be delivered, support will offer an appropriate remedy. One clarification within the stated window is included in the review scope.
Access after a refund
Refunded or disputed orders may lose private-file access and unfulfilled service access. A refund is handled through the original payment provider; processing time depends on that provider and the customer's financial institution.
Nothing in this policy removes mandatory rights that apply to the transaction. No payment or refund is being simulated on this preview site.